Frequently Asked Questions

Driver Documents and Requirements

Among the documents you need to rent the car are your ID card, passport (if you reside outside the European Union), a valid driver’s license (in physical format), and a bank card for making payments.

As for the minimum age to rent a car, you must be at least 21 years old and have held a driver’s license for at least two years. Additionally, drivers aged between 21 and 24 years old must pay a supplement of 8€ per rental day.

Regarding the maximum age to rent a car, you cannot exceed 75 years old for the safety of both the driver, passengers, and the vehicles themselves. Furthermore, drivers aged between 70 and 75 years old must pay a supplement of 5€ per rental day.

Modifications and cancellations

You can make any type of modification or cancellation to your reservations without any additional cost, but please note that you must notify us at least 14 hours before your reservation time. If you wish to cancel the reservation after that time, only the first day of rental will be charged.

If your flight is delayed, you should know that we do not charge any extra fee, unless it involves a vehicle pickup outside of office hours, which incurs an additional cost of 20€.

Furthermore, once you have picked up the car, you can extend the reservation as long as there is availability for the upcoming days, meaning there is no other reservation from another person who wants to use the same vehicle. Additionally, if you return the car later than the contract has established, you will be charged 15€ for every 60 minutes of delay.

Vehicles and extras

We offer manual and automatic vehicles, with capacities ranging from 4 to 9 passengers.

In addition, all extra services are included in all bookings: Fully comprehensive insurance without excess, full fuel, unlimited mileage, towing service and up to 3 drivers at no extra cost.

Forget about extra costs!

Payment methods

You have the option of paying online or paying at the office when you pick up the vehicle. If paying at the office, you will also need to provide a reference card when booking online, from which charges will only be applied in the event of a no-show on the day of booking. Cash and credit/debit cards are accepted at the office.

Terms and Conditions

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