GENERAL RENTAL TERMS
Policotxe S.L. (hereinafter referred to as the “Lessor”) rents to the person(s) identified in the contract as the driver(s) (hereinafter referred to as the “Lessee”) the vehicle specified in the contract (hereinafter referred to as the “Vehicle”), in accordance with the clauses and conditions contained in this document:
1. USE OF THE VEHICLE
1.1. The rented vehicle may only be driven by persons with a valid type “B” driver’s license, with a minimum validity of two years, and whose details are written in Spanish and/or English.
1.2. The minimum age to rent is 21 years and the maximum age is 75 years.
1.3. Drivers aged 21 to 24 years: additional charge of €8 per day.
1.4. Drivers aged 70 to 75 years: additional charge of €5 per day.
1.5. The vehicle is entrusted to the Lessee assuming it will be driven prudently.
1.6. The Lessee assumes all risks and responsibilities if the vehicle is entrusted to unauthorized third parties.
1.7. Taking the vehicle off the island of Mallorca without prior authorization is prohibited. Penalty: €250.
1.8. Smoking inside the vehicle is prohibited.
2. PAYMENT OF THE RENTAL
2.1. Payment methods: credit/debit cards and/or cash.
2.2. No deposit or bond is required.
2.3. Authorization for Extra Charges: The Lessee must provide a credit/debit card with which they authorize the agency to debit all charges related to the rental and extras.
3. INSURANCE
3.1. The vehicle is covered by FULL COMPREHENSIVE INSURANCE WITH NO EXCESS.
3.2. Exceptions:
- Damage to the vehicle and/or third parties caused by negligence, driving under the influence of alcohol or drugs, and/or reckless driving.
- Damage caused by driving on poorly paved roads.
- Refueling with the incorrect fuel.
- Loss or breakage of keys.
- Damage to the interior of the vehicle.
- Damage to the underside of the car.
- Damage, loss, or theft of the vehicle’s accessories.
- Objects left inside the vehicle by the Lessee.
3.3. Lessee’s Responsibility: - In the event of uncovered damages, the Lessee must cover all transportation and repair costs of the vehicle, in addition to the loss of profit and legal costs if they refuse to cover the incurred costs.
- Any coverage is subject to the presentation of a friendly accident report or police report within 24 hours of the incident. Otherwise, it will be assumed that the Lessee is acting in bad faith and will be liable for repair costs.
4. REPLACEMENT VEHICLE
4.1. The Lessee will be entitled to a replacement vehicle when there is an accident report where the other party is at fault.
4.2. The same model is not guaranteed; the replacement will be of the same category or lower (with the same number of seats).
4.3. If no replacement vehicle is available, the remaining rental days will be refunded.
4.4. There will be no right to a replacement or refund in the event of an accident where the Lessee is at fault or if there is no signed report from the other party.
5. FUEL SERVICE
5.1. The rented vehicle must be returned with a full fuel tank. Otherwise, the missing fuel will be charged at market price.
6. MILEAGE
6.1. Unlimited mileage.
7. VEHICLE CIRCULATION
7.1. Taking the vehicle off the island without prior authorization from Policotxe S.L. is not allowed.
7.2. The rental agency reserves the right to repossess the vehicle at any location and time in the event of a violation of the contract provisions and/or Spanish traffic laws. The Lessee must compensate for the resulting damages and transportation costs.
7.3. Roadside assistance: The Lessee can contact the rental agency for instructions. Outside office hours, contact the vehicle’s insurance company, whose information is in the car’s glove compartment. For serious emergencies, call 112.
7.4. When transporting children under 12 years old or 135 cm in height, the Lessee must use appropriate child restraint systems. The Lessee is responsible for the correct installation and use of the device.
7.5. The Lessee is responsible for fines and/or any other charges resulting from violations of traffic codes or other legal provisions during the rental period.
7.6. By legal regulation, the rental details must be visible on the dashboard: model, license plate, rental period, and rental company. If this information is not visible, the Lessee must assume the possible police sanction.
8. VEHICLE PICK-UP AND RETURN
8.1. The dates and locations for vehicle pick-up and return are specified on the first page of the contract.
8.2. If the vehicle is not returned to the agreed location, the rental will continue until the vehicle is delivered or a report of loss or theft is provided.
8.3. In case of needing to pick up the vehicle at another location or assist the Lessee due to their negligence, a fee of €1.50 per kilometer (minimum €30) will be charged.
8.4. For pick-up or return outside regular office hours, a supplement of €30 will be charged.
8.5. An additional charge of €100 will be applied for extreme dirtiness inside the vehicle.
9. MODIFICATIONS AND CANCELLATIONS
9.1. Before the reservation start date, the Lessee can modify or cancel reservations without additional cost with a minimum of 24 hours’ notice. Later cancellations will incur a charge equivalent to the first rental day.
9.2. Once the reservation has started, early returns will not be refunded.
9.3. To extend the rental period, prior consultation with the rental agency is required. The agency will inform about availability and modification prices.
9.4. Late vehicle return without prior notice will incur a charge of €70 per hour, up to a maximum of €400 per day.
9.5. If your flight is delayed, no charges will apply unless the return is outside office hours, which will incur an additional cost of €30 (notice of delay is required).
9.6. Modifications/cancellations must be made by calling +34 628 789 651 or emailing autosmallorca.rent@gmail.com.
10. VEHICLE GEOLOCATION
10.1. Vehicles may be equipped with geographic location systems and tracking devices to locate our vehicles in case of theft, non-return to the rental office, or to locate a vehicle in case of an accident or breakdown.
10.2. Deactivating the location system will be considered an act of bad faith.
11. APPLICABLE LAW AND JURISDICTION
11.1. These Terms and Conditions are governed by Spanish law. All disputes arising in relation to the validity, interpretation, and/or execution of these Terms and Conditions will be subject to the jurisdiction of the courts of Palma de Mallorca, to which both parties submit.
