This contract represents a summary of the main provisions of the General Rental Terms, which, together with the rental agreement signed by the Customer, constitute the exclusive source governing the contractual relationship between the rental agency Policotxe SL (Camí de Son Fangos, 151 – CP 07610 – Palma – Balearic Islands) and the Customer or their Affiliates.


The rented vehicle may only be driven by individuals in possession of a valid “B” driver’s license, with a minimum of two years of license validity, and whose information is in Spanish and/or English.

The minimum age requirement is 21 years, and the maximum age allowed is 75 years. Additionally, individuals between the ages of 21 and 24 will be required to pay an additional fee of €8 per day, and those between the ages of 70 and 75 will be required to pay an additional fee of €5 per day.

The vehicle is entrusted to the Customer with the assumption that it will be driven prudently.

The Customer assumes all risks and responsibilities in the event of allowing someone not authorized by the rental agency to drive the vehicle.


Payment can be made with credit/debit cards and/or cash. In both cases, a deposit of €150 must be left through a credit or debit card, and the Customer authorizes the rental agency to charge their account for all charges related to the rental and extras.


The rented vehicle is covered by FULLY COMPREHENSIVE INSURANCE WITH NO EXCESS. Not included under any circumstances are:

In the event of causing damages not covered by the insurance, the lessee will also be responsible for the loss of profit incurred during the period when the vehicle couldn’t be rented, in addition to all legal costs if unwilling to cover the generated costs.

Any coverage is subject to the submission of an accident report, complaint, or police report within 24 hours of the incident. Otherwise, the lessee is presumed to act in bad faith and must cover the repair costs.

The lessee is entitled to a replacement vehicle when they have an accident report in which the other party is at fault. If a replacement vehicle is not available, the remaining rental days’ price will be refunded. However, there is no entitlement to a replacement vehicle if the rented vehicle becomes unusable due to a fault caused by the lessee, and no refund will be provided.


The rented vehicle must be returned with a full tank of fuel. If not, the missing liters of fuel will be charged at the market price.


The customer has unlimited kilometers.


The vehicle is not allowed to leave the island of Mallorca, unless prior written authorization is obtained from Policotxe S.L. The penalty for taking the vehicle off the island is €950.

Any unauthorized or illegal use by the Customer, whether by contract or law, obliges the Customer to compensate for any damages incurred. The rental agency reserves the right to take possession of the vehicle at any time and place in the event of a violation of the provisions of this article.

In the event of needing roadside assistance (e.g., due to breakdown or traffic accident), the Customer can contact the rental agency for instructions on what to do. The rental agency is not responsible for damage to items left in the vehicle. Outside office hours, contact emergency services directly at phone number 112.

When using the vehicle to transport children under 12 years of age or with a height of 135 centimeters or less, the lessee must provide appropriate child restraint systems for each age group. The lessee is responsible for verifying the suitability of the device and for its use and installation in the vehicle.

The Customer is responsible for fines and/or any other charges resulting from traffic violations or other legal provisions, parking costs, and, in general, the costs arising from driving the vehicle by third parties during the rental period. The Customer agrees to reimburse the amounts paid in advance, including legal, postal, and administrative costs related to the refund request, and to relieve the rental agency of any damage and/or claims by third parties. Each administrative procedure has a cost, and the Customer authorizes the charge of these costs.

By legal regulation, it is mandatory to display rental information on the dashboard: model, license plate, rental period, and rental agency. If this information is not visible, the Customer may be subject to a police fine.


At the start of the rental, the pickup and return dates and locations are established and listed on the first page of the contract. Any changes the Customer wishes to make must be discussed with the rental agency beforehand. If the vehicle is returned later than scheduled, a fee of €15 will be charged for every 60 minutes that have passed.

The vehicle must be picked up and returned during the rental agency’s opening hours. If pickup or return occurs outside of these hours, a €20 surcharge will be applied.

If the vehicle is not returned to the specified location, the rental will continue until the vehicle is returned or a report of loss or theft is filed. If the rental agency has to pick up the vehicle at a different location or provide assistance due to Customer negligence, a charge of €1.50 per kilometer (minimum €20) will apply.


The Customer can modify or cancel reservations at no additional cost with a minimum notice of 14 hours. Cancellations made later will incur a one-day rental charge.

If a flight is delayed, there will be no charges unless the delivery occurs outside of office hours, in which case there will be an additional cost of €20 (and notice of the delay must be provided).

After picking up the vehicle, the Customer can extend the reservation if availability allows. Additionally, if the vehicle is returned later than specified in the contract, the Customer will be charged €15 for every 60 minutes of delay.

These modifications/cancellations must be made directly by calling +34 628 789 651 or by sending an email to


The Terms and Conditions are governed by the law. Any disputes related to the validity, interpretation, and/or execution of the Terms and Conditions will fall under the jurisdiction of the courts of Palma de Mallorca, to which both parties will submit. The reference conditions are written in Spanish and can be accessed through our website:

Translations into other languages have no legal validity.

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